Unsolicited Customer Email (On file)
Hi Geoff,
I received my plaque today, and I am very pleased. It was 99.9 %, I liked it. You got all the details, and I didn't have to wait weeks for. It came in a few days. I can't understand why some things take weeks to be delivered, we are in the United States. When people see the plaque, I will definitely recommend you.
Charles T.
WOW! You folks are FAST!!
The "prototype" looks FANTASTIC! Lets go with it. Many thanks to you & Laura for your guidance & assistance on this project for our reunion dinner. I know my company mates will be very pleased when they see the gift for Leanne. Also, thanks for catching my order error on the first order and canceling it in time to avoid any improper billing. I am looking forward to presenting this plaque at the dinner. I will most definitely endorse trophy express to all my friends & colleagues!
Very Respectfully,
Mark K.
Just wanted to say the plaque arrived today. Super fast shipment, an excellent job on it and an affordable price! Thank you for your outstanding work. I will certainly use you again and recommend you to others!! br Proud to support a Vet owned business! br LT Sean F.
US Coast Guard Reserves
Hi Geoff,
Thank you for a quick response, and also for reducing the shipping charge for the items I've ordered. I was expecting to hear that it will take somewhere from 1 to 2 weeks for production but only one day? This is great! I look forward to doing more business with you. Your company offers very competitive pricing in contrast to other vendors. I am also happy that I am helping out a Veteran owned small business. Thank you!
Thank you for your follow up call last week on not adding a logo. I received the coffee mug yesterday and it looks great with the added logo.
Thanks again.
Karl Busch
Hi Geoff,
We received the plaque this morning - - it is very beautiful and classy - - thanks very much! We will definitely be ordering from you again!
Take care,
Administrative Officer
USDA, AMS, Dairy Grading
Wow. Great turn-around time. Thanks. Matt CIV NCIS
To All at Trophy Express -
Just wanted to let you know that our order arrived today and the name tags are terrific! Thank you so much for making them for us. I know the ladies (and gents) will be thrilled to get them.
Semper Fi
Kathy W.
WMA Chapter CA-3
The mugs were a hit!! All mugs arrived safely. I really appreciate the time and effort spent working with me. Just to give you a heads-up, more Marines are requesting to order mugs, so you're going to see a request submitted in the near future. Looking forward continue working with you. Talk to you soon.
Respectfully submitted,
GySgt Robert M. USMC
Dear Geoff,
I have just received my desk wedges. They are really very beautiful! Thank you very much!
Warm regards,
R.E. United Nations
Hello there. Just got my cup that I ordered yesterday afternoon, and I just wanted to let you know that I'm really upset that I didn't get it in time to have my coffee in it this morning!!!!! Holy smokes, did you guys already have this made for me before I even ordered it, or what????Your service is fantastic, to say the least. I'm gonna have my next cup in my new cup.
Thanks again,
Randy H.
Thanks for the plaque it looks awesome. I do have a question, If I ever need to order more plaques I don't need to pay for the art work again right?
GySgt T.
Received same. Very, very pleased with the results. Worth every penny of the investment. Thanks again.
Norman M.
----- Forwarded Message -----
From: Norman M <@bellsouth.net>
To: "geoff@trophyexpress.com"
Sent: Tuesday, November 22, 2011 9:29 AM
Subject: Coffee Mugs
I placed an order for an 11oz coffee cup this morning irder # 11162. Please ensure on one side is the gold Chief's anchor with PNC(SW) Moore under that and on the other side is the Masonic emblem with Chickasaw 894 F&AM under that. I assume that all type will be in black.
Norman M.
Ethel MS 39067-5601
Hi Geoff,
Just wanted to say thank you, thank you, thank you. I received the box and the disk are exactly what I was looking for, they look great. Thanks for working with me and my shadow box will look great thanks to you.
Again, Thank You
Katthy W.
Sent: Tuesday, November 1, 2011 6:55:56 PM
Hi Geoff,
I would like the one with the US Department of Housing on it. Also,Yes on the tape. Thank you very very much for all your help, I searched all over the internet and couldn'd find what I needed until I saw your website. You're the only one who would work with me. Ok, on the billing part and I look forward to getting the items. Thanks again.
Kathy W.
Got the mugs yesterday and they look GREAT !!
Wish I had one when I was in the Coast Guard and Navy !!!
Donald A.
I received the 907a cofee mug on invoice 83990 dated 10/20/2011 today shortly after noon. I want to thank you for calling me to make sure the cup had the right things in order. It was perfect!!! I rushed it right over to Mr Anderson and he was visibly touched.. The crossed flags for signal above the chevron was correct. All of it was correct. Thank you for making an World War ll warrior happy in his final days.
Sincerely , Lyle M.
Unexpectedly generous of you. Many Many thanks. There are nearly 30 people in this office and the folks who see our mugs are eyeing them with great interest. I will be sure to encourage the other departments to follow our lead and create theirs as well. Again, my email was feedback and the order mistake was mine. Thank you very much for helping me out.
All my best.
Dear Trophy Express
I recieved what i ordered yesterday (wednesday) and i must say you did a fantastic job on my plaque. i would recomend you to any body thats need trophy work. your service was also prompt too. keep up the great work.
your happy customer
Ray C.
GREAT JOB!!! SUPER Fast Shipping…We’ll be doing business with you again! Perfect Work!
Good afternoon,
I received the plaque I ordered today and just wanted to say Holy Shit. It is awesome. I thank you very much for the correction I requested and for making it better than I imagined. You have already been added to my favorites list and I will be using you for all of my future plaque orders. Again, thank you very much.
Very Respectfully,
HM1(FMF)Robert O
Medical Department
Wow! That was fast. Thank you very much for the quick turnaround. This will be a gift to a friend of mine who is being promoted on Friday. I was hoping you guys could turn this around fast, but this is above and beyond expectation. I have done business with you in the past and I can promise you I will continue to be a loyal customer and tell my friends and colleagues.
Thanks again!
I wanted to thank you for your superb customer service and how quickly the order was filled and ship. No damage to steins order and was packed with great care.
Thanks again
LTC George C.
Good morning,
I left a message earlier this morning (understand you don't open until 0900 local) about my order (#10286). I just wanted to send you more detail and pics. First, I really appreciate how quickly you turned the order and around and shipped it. This is my 3rd order from your shop and I love your work, but there are 2 issues:
1. The case is cracked. Please see pic 1
2. Line 3 of the order is misspelled. It reads "you" while it should say "your". I understand that line 4 had to go away because of the length of line 2 but I can't give this in front of the General like this. (please see pic #2 and the pdf).
I'm at (703) ***-**** (work). If you can't raise me there (meetings and general Pentagon projects) you can reach my wife @ (540)***-****. Thanks again,
US Army Staff, G-8
RESPONSE: Replacement shipped from our shop Express Mail Overnight...
I just received our plaque for GySgt Gary Burchfield. It looks amazing! I don't think I have every been more impressed with a company or a product. The time it took to receive it was awesome, on top of the fact that the ordering process was easy and Laura was so very helpful. We were under the gun with this order and I cannot convey to you how great it will feel to present our departing Gunny with something that shows him how we feel. Thank you so much for delivering something amazing in such a short time frame. I can assure you we will be calling on Trophy Express again and again.
SSgt J.H. M.
Operations Chief
The first package of 12 mugs arrived here in Afghanistan all safe and sound. Thank you so much for the care with the packing and shipping. All of the mugs look great and I'm sure all of my guys will love them on Christmas day out here at Camp ......
Thanks again for all of your support with this order.
Very respectfully,
HM1 Jason B.
Thank you Geoff..I got the parcel today..and all was well...i know the coffee mugs will be appreciated ....they are really great..thanks for your fast response and delivery...have a great holiday season...Dave J....
Nov 30, 2010 10:12:13 AM
Great work Geoff. It brings back great memories and your work is the reason why. Great job.
I received it yesterday - I am very pleased with how the mugs came out. You did a great job.
Recd already. You all are great.
Thanks, Cory
Recieved within 28 hours of ordering.
Hi Geoff,
Received our mugs yesterday and cannot tell how pleased we are with them. Had no complaints ... only compliments. I kind of wished I had ordered one for myself but now I will. Your work is getting noticed by others in the building which means I'll probably have another order to place soon. Thanks again and we look forward to working with you as our vendor of choice.
Langley AFB VA 23665
Geoff, thank you, I recieved the order and they came out great. I appreciate you working with me, expect more business from me and my unit.
From: Giovani D.
Date: Mon, May 31, 2010 3:36 am
I received the order today and could not be more impressed, both with the product and the service. Thanks, Dave
Lt. David M. L., CFEI, CFII, CVFI
Fire & Arson Investigator
Surveillance Program Manager
Thanks for the quick response.
BTW, I ordered a mug for myself last week and it arrived today. Excellent turnaround and a good looking product. Thanks alot. I will be ordering one for my wife this evening.
Keep up the good work.
USN Retired.
I received the plaque I ordered yesterday, it’s fantastic, thanks for the fine touches. I’ve ordered plaques from you in the past and the service has been great and unbelievably fast.
Thanks again, I will certainly spread the word.
LTC Steve K.
Thank you for shipping so quickly to me! The mug is awesome!!! I'll remember you guys again if I can think of another excuse to buy a custom mug LOL.
Sincerely, Teri L.
Received my mug today and it is awesome! I want to get one for my son, who is a Marine Sgt currently downrange. Keep up the great work!!
Don R., MACS, (SW), USN Ret
Thank you for the great quality coffee cup. I received it today and was surprised at the quality and the fast shipping time. I WILL buy from Trophy Express in the future.
Capt. Sandy A. U.S. Army
Mr. Geoff..Thank you so much for the two mugs you made for me. Have to say how impressed I am with the speedy shipment. So been telling everyone I know about how wonderful your company is. My husband was so happy about the first mug he was telling all his buddies at work were he got it. So once again thank you and I will be a return customer.
Emily M.
Dear Sir or Madam,
I received the plaque I ordered on 9 August 2009. I must say that I was astonished with the speed in which I received it. I am thoroughly pleased with the workmanship and price as well as the speed with which you got it to me.
Thank you.
Jim C.
-- Major Jim C.
USMC (Ret.)
My name is Cpl David L. and I recently ordered a plaque from your company. I requested that the plaque be sent express mail which as I understand it, it will be. My complaint however is that I sent my order yesterday morning well before 12:00 Pacific Time and on your website it specifically says, and I quote “Express Mail orders received by Noon Pacific Time are shipped the same day unless we are out of stock (Rare).” I specifically ordered this from your company because it said that I would be able to receive it by 12:00 today. I spoke to one of you representatives earlier today to see what the status was and was informed that it had not been shipped yet and would be shipped today. I understand that you may be a busy company, however if you are going to make a guarantee such as this then you should honor it.

Thank you for your consideration and time. I was very impressed with the quality of the plaque I ordered as well as the customer service in explaining the confusion in shipment policy. The Marine the plaque was for was very pleased as well. I will definitely consider you for future plaque purchases.
Cpl L.
Thanks Geoff. You guys are the best. We've gotten tremendous compliments on the plaques, and hopefully you'll see a little more business from our building. Actually, when the office O-6 saw the new plaques, he asked how much they were and then said "why were we handing out that crap? These are much nicer!" The brass plaque you made for him was PERFECT, and made a great addition to his shadow box.
Thanks again!
Got my order today VERY NICE JOB! I will be using your company again soon.
Thank You
To: Trophy Express
Sent: Monday, June 08, 2009 10:37 PM
Subject: Printing Error
Hi Geoff,
I received the mug, but unfortunately the last name was spelled incorrectly “Spears”. Could you please redo order #8127 (invoice #78635) exactly as it was ordered with the name **** *. Speers under the NSA logo and under the DOD logo. Thanks,
I received the replacement mug recently. It is perfect. Thank you.
Do you want me to return the original misspelled version or should I discard it? Thanks,
I just want to say that the mug is absolutely amazing. Excellent Job!!!
I couldn't believe the turnaround time as well especially being that we are on opposite coasts.
Please find the attached text for our desired plaque. We would like a plain brass plaque with black printing. I have no specific size for you, although 5.5x4.25 looks like it will work. If you can get it any smaller without jeopardizing the legibility of the text that would be even better. Shape is irrelevant; just cut it to fit as tight as possible. I'll trust your judgement. The work you've done so far has been way beyond our expectations. Thanks for everything.
I know you sent my order immediately but I was trying to track things down and luckily it arrived today. Postal Service is poor however - - - - - My invoice # is 77664. You guys did an outstanding job! The plaque looks great, This is even better than I had hoped for. My dad is going to love
this and I really appreciate the work you did. Everything I wanted on it was there. Thank you very much and please tell everyone there I wish them a very Merry Christmas!
Thank you!
Bob B.
Just wanted to let you know that I received the plaques and they look great! I'll definitely come back as the need arises.
Thanks & Semper Fi!
David V.
Toys for Tots Coordinator
Marine Corps League
I received the mug this morning. It looks great, my Dad will love it. Thank you for your expeditious service.
Regards, Guy T.
The plaque looks great! Very professional. Thank you, Brian
Brian M. H., CPP Semper Fidelis
Received here in Idaho today. Excellent service and the travel coffee mug looks great. Birthday present for my brother who served aboard the USS Enterprise.
Thanks for an excellent product.
Nancy W.
Geoff, received it yesterday at home. Placque looks fantastic.
Nice job and thanks very much! I am definitely using you guys again and recommending you to anyone looking for a fast and quality graphics outfit.
Very Best Regards, CDR Jim S. NATO SACT HQ UNIT
To: Trophy Express
Sent: Wednesday, June 11, 2008 6:45 AM
Subject: RE: Your order has been shipped.
You guys continue to amaze me with your work, Thank You so much, will be ordering another one soon!
Autumn M. Washington, DC
Just wanted to say how impressed and pleased I was to receive an excellent product in such a timely manner. Will definitely consider a future purchase from Trophy Express.
Thanks again, very much.
CPT Buddy W. Iraq
Geoff and Crew, Just wanted to say TONS of Thanks for the expedited order you and your company achieved for our detailed agent. His turn around was such a surprise, your effort with this is going to make his "See Ya Later" so special. Also, wanted to make sure you knew that the lady who assisted me and dealt with my phone call when this order began was a HUGE help and took care of things masterfully. I really appreciate her patience while trying to figure out what was best for our agent. Many Thanks to you all and I look forward to doing business with you in a couple days for another agent departing back to his sector. Respectfully, Autumn M. Washington DC
Geoff, The awards are awesome! My wife sent me a picture of them and you have exceeded all expectations with you quality of work and lightning fast service. These awards are a fitting reward for my Soldier's dedication over our depolyment. I'm sure they will be treasured for years to come.
Thank you so much!!!
-CPT Mark
Geoff, Just wanted you to know the replacement mug arrived today. Thank you for making the correction. It is indeed a pleasure to deal with a company with integrity.
I have CC to Paul L., the contact person for the Exploit group, so he will know that your company does provide excellent service.
Thanks again,
Cliff H.
Are you kidding me?! I just placed that order yesterday! You guys get an A+ for speed....
Pete C.
I just wanted to thank you for the great quality works you made for me. They really made the grade when I presented them. I look forward to doing business with you in the future.
SPC Georg
Order received already. Great Service and the coffee mugs are beyond expectations.I I'll be buying again
Charlie R.
Geoff, thanks SO much for your phone call today!! Also got your e-mail AND the mug itself, just as you predicted! It is wonderful, Geoff, absolutely perfect and I can't wait to give it our son-in-law on 1 February when he's promoted to Major! You can most likely expect to receive more orders from me in the future as I think my husband and some of his Army and Air Force co-workers would love having personalized travel mugs too. I'm SO glad I found you! Thank you SO much for your excellent customer service and for the great products you offer to us military folks.
Melanie J.
GOD BLESS the United States of America Support our TROOPS !!!
thank you for your speedy replacement of a coffee mug with a wrong logo. your company took care of the problem very quickly and were a pleasure to do business with
DON B., Branford Ct.
Dear Trophy Express: Thank You for the beautiful coffee mug I ordered from you. My acctount number is ****. My name is Robert Davies and I ordered a Coast Guard coffee mug. Thank You
Good morning, I want to thank you very much for the quick response to the ordering that took place. Seeing that your process was dependable in a timely manner, we here at 6th Communications will be using your business for all awards and plaques that will take place in the future. Thank you again!! MSgt Kevin H.
Geoff, Wow! We received the plaque on Saturday and it is ABSOLUTELY gorgeous! It is even nicer than we had expected! You should also know that the price is just right since it falls within the limits for what is permissable as a gift for a government employee. We will be recommending your website to all our colleagues!!! Thanks again! You do incredible work!!!
Cheryl I.
Washington, DC
Hi, Just wanted to tell you I received the plaque I ordered. It is beautiful! The Master Parachutist wings and Signal Corps insignia came out better than I expected. Thanks for doing such a great job on it.
Your customer service is outstanding also. The gentleman that called me about the plaque was extremely helpful and the plaque itself was received very fast.
I will definitely remember you in the future for any awards or plaques.
Thank you.
Geoff, We returned stateside (VA) a couple of days ago. I just got a chance to look at the plaques a few minutes ago. Great job! The plaques look great, and I appreciate your shipping dept's painstaking effort in packing the plaques w/ care. I will highly recommend Trophy Express to others. Your products are an outstanding value, and your customer service is unsurpassed. Take care, and good luck. Very Respectfully, LTJG Eric C.
I wish to thank you for my recent order. I ordered this on Thursday March 15 after 10 PM, You shipped on Friday the 16 and I received order on Monday the 19. That is outstanding service and the quality of the plaque is outstanding. I could not be happier. I would recommend your company to everyone that is wanting outstanding work. This is going on my wall to replace one that had been damaged that I received in 1964. Thanks again Keith H. 3/20/07
Geoff and Judy, I received my plaque. Nice job. There are some others here that would like to order. Do you have a custom logo # for them to reference when they place their order? Thank you, CAPT Greg D. USN
I just wanted to send you all a note and thank you so much for the plaque. It was perfect! I couldnt have asked for more, it was such a surprise to him and it arrived in perfect time. Thank you so much for the outstanding service you provide! Orlena L. Bailey, CO
Just wanted to thank your company for the quick turnaround on our plaque. It came out perfect, and is going to make an old Marine very, very happy. Thank you, Greg A. Marketing Manager
I received this plaque on December 27th. Thanks for shipping it out so quickly. The product is excellent and I'd like to thank whoever took creative license with the inscription. Your improvements were needed and helped. Additionally, your customer service is great and you should expect our business in the future. Thanks again, MAJ D. H.
Thank you so much for your efficient & reliable service. Thanks again. MSgt Y.
I ordered specialized coffee mugs for my employees to recognize a significant accomplishment in their career. I did not know what to expect when I ordered them, but I can tell that your company went above and beyond what I would have expected. I cannot thank your company enough. Todd S. Port St. Lucie, Florida
Geoff, Just wanted you to know I received the new mug—it’s great and I can’t thank you enough for your sending it out. Unit pride is a big deal for us over here, and so I’m very pleased with how it turned out. I will be ordering a couple of more through your web site for some of my staff for the Christmas period. Thanks again, Megan T. Anaconda, Balad
Trophy Express Outstanding job! The plaques you made were awesome were delivered faster than I expected, I will definitely recommend you to everyone I know. Have a fine Army day! SSG Imhotep
you weren't joken when you said it would be here Wednesday I just want to tell you the plaque looks freaken awesome i dont think i have ever been so satisfied with an online order in my life you are a dime a dozen thanks for the creative work and i will be using you again and anyone else that i talk too thanks again, J.K. Texas
Trophy Express: Good day to you. Thank you very much for the speedy service, affordable products, and beautiful gift for my son. He's extremely proud to be in the U.S. Army Reserves and he'll always remember his graduation from Basic Combat Training. Not all companies do what they say, but you did. Great job and I would highly recommend your services. Best Regards, Christina C.
I received my order on time and was very pleased with how everything turned out - with one exception. The ceramic mug has a crack in it that runs all the way up the side from top to bottom. I noticed the crack the first (and only) time I used it when I saw coffee seeping out of the side. What needs to be done to make an exchange for a replacement? thanks DK

Thanks! You guys are terrific, I found the mug in the mail today - before I had even checked for your reply to my email. What great customer service.
trophy express, I just received my order and I wanted to extend my thanks.....I couldn't be happier about the way it came out, and your prices were much more reasonable than any other site I looked at....thanks again for a job well done.
Teri G.
Trophy Express Staff, You folks are wonderful! I appreciate your attention to detail on the unnecessary shipping cost. Just imagine...honest merchants out there! Best wishes -- Col T. D. Hdqs, US Marine Corps
Hi I just received two mugs - a CIA and an NSA (just for fun). I'm really impressed - Excellent quality and really ~fast~ delivery! Will probably order a couple more for friends sometime soon. You guys are great - thanks!
Michael B.
Rochester, NY
Geoff, I received the travel mug today and I wanted to tell you "I am THRILLED" with it. It will mean so much to my friend. Thank you for your help and you have a great Xmas yourself. Debbie S.
Thank you for the help and for going the extra mile to ensure our order was correct, we received it the other day, the cups look great, again thank you very much, its nice to have such wonderful service.
Marjorie S.
Trophy Express Staff,
I got the plaques yesterday and they look great. Thanks for your efficient service and quick delivery. I presented the two interpreters the plaques today and they were most thankful for the show of appreciation. I have suggested your service to others in my unit and will keep your e-mail address for future use. Thanks again.
-CPT G. D.
Baghdad, Iraq


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